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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Unexplained internet charges, new plan denied, contract extended
- Constant incorrect billing and new contract I did not sign
- Odd charges, then collections for $15 after cancelling service
- Efund - customer service
- Insider view on why customer service has declined
- Owed over $200 after phone call, now daily hang-up calls
- Refurbished replacement for $529.99 Galaxy S II, new phone refused
- Plan changes I did not agree to and recording refused
- Customer service will not help, corporate office unreachable
- Double charged credit card and refund never arrived after cancelling
- Charged 45 cents a minute for test calls not stated in contract
- Web stick never worked, charged termination fee after cancelling
- Charged for service not supplied at home, $600 termination fee
- Told bill would be lower, tricked into 2-year contract extension
- Phone Cut Off After Payment Cleared and Poor Reception
- I did a phone swap, and couldn't get internet, When I have NEVER previously had a problem getting internet EVER, not even once. Was told to shut up, could not be helped and continuosly hung up on
- Charged $9.99 for games never ordered, plus $200 cancellation fee
- Ok Really guys?
- Fake branded accessories sold at Manhattan store, no exchange
- Website will not let me stop prepaid service, phone lines busy