T-mobile's contract for the T-Mobile@Home phone services does not "state", "make clear" or "forewarn" it charges 45cents per minute for calls made from a T-Mobile "Cell Phone/device." On the Dec. 11th bill I was punished and charged for test calls made with a T-Mobile cell phone. T-Mobile's charges of 45cents a minute are unfounded, unwarranted, unfair, total entrapment and omitted in the Home Phone services contract. It's a sim card scam.
The situation was the T-Mobile phone service device failed to provide signal or function; I had no choice but to move the sim card in another T-Mobile device to test it. T-Mobile then without warning or notice would charge 45cents a min. The home phone services regularly are $10.00 a month but i was scammed and charged $50.40.
I spoke to both T-Mobile agents [Tyrone #1212417 (supervisor) and Tiffany #1212369] and both agreed a charge of 45cents a minute is "NOT" in the contract and further stated it does not have to be to charge me. Tiffany #1212369 also agreed that it would benefit customers if the charges were listed in the contract and would be fair it was. This is no warning of charges of moving a sim card to another device.
Upon my reasonable request for "credit" full or partial both T-Mobile agents denied my request. T-Mobile agents also acknowledged there is"NO EVIDENCE" of history of myself moving the SIM card from device to device to circumvent payment/services and still with this evidence "NO" credit was issued.
Roberto, Bronx New York
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