Two days ago I filed a complaint with The Federal
Communications Commission (FCC) against T-mobile for making changes to my
current account that I clearly did not agree to.
On the morning of Dec. 23rd, I called T-mobile
and agreed to a plan that cost $99.98 per month. I logged onto T-mobile that
evening to order a phone and also to verify the changes that were made. I was
surprised to find that the changes are what I have agreed to earlier that day.
That evening, I emailed T-mobile to have my contract and the recording review.
On January 18th, I received a bill for $209.89. I
called T-mobile to inquire whether my contract has been reviewed. The loyal
department supervisor informed me that they have reviewed my contract, and that
no error has been made. The gentleman informed me that my contract cannot be
reverse or correct in anyway, and that I have to pay $209.89 per month. I requested
to hear the recording of my conversation with the representative from Dec. 23rd
but T-mobile will not provide me with the recording.
T-mobile made changes to my account that I did not agree to
in anyway. T-mobile is not willing to provide me with evidence of my agreement.
T-mobile simply tells me that they have reviewed my contract and charges me for
a substantial amount of money each month.
The recording of my conversation with the T-mobile
representative serves as my contract. As a client/customer, dont I have the
right to review the contract myself? Is it possible for T-mobile to say that I
have agreed to certain conditions without providing with such evidence?
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