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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Refund of $95.03 still owed after returning phone within trial period
- Locked into two-year contract after SIM moved to private-sale phone
- Charged $29.97 for True Digit app on phone without internet
- Advertised $1.00 bluetooth headset not honored
- Barely one bar at new home, no help after seven years
- Rep extended contract and charged $200 fee against my instructions
- Charged $10 Fee for New Phone and $45 Not Refunded
- Charged $69.99 for 29 minutes on final bill after cancelling
- Charged $200 per phone to cancel one contract with four phones
- Told no phone insurance, charged full price and $800 cancellation fee
- Promised $5 discount never applied, due date change caused late fees
- Bad service and dropped calls near Chicago, customer care no help
- Unreliable service and dropped calls during girlfriend's final illness
- Dropped calls, hold times and bill disputes over years of service
- Free phone promo order cancelled, now priced at $99.99
- Plan sold to save money locked me in for two years
- Long Overdue Rebate
- Out-of-warranty fee, insurance claim problems and texting charge increase
- Taking advantage of an 8 year loyal customer
- Bill of $245 instead of $130 with unknown $19.99 charge