Independent profile — not affiliated with T-Mobile
T-Mobile Reviews & Complaints
← Back to the full T-Mobile profile
REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Unauthorized Third-Party Charge From Bune LLC on Phone Bill
- Cancellation Fees Billed After Phone User Died, Contract Terms Not Explained
- Billed $155 for One Line After Husband Ported His Number Out
- Credit Card Charged but Payment Not Credited, Account Sent to Collections
- REFUND NOT DONE Internet
- Unable to Fix Improper Caller ID, Incompetent Customer Service
- Closed Service After Six Days, Charged 32.5 Times More for Last Day
- Phone Ported Out, Told Balance Zero, Then Full Bill Arrived Weeks Later
- Charged $500 Extra After Replacement Phone Lacked Old Phone Data
- Samsung Admire Settings Issues and Refund Promise Not Honored
- Terrible signal and dropped calls near Clinton and Armstrong, 93727
- Cannot access internet at home but locked into 2-year internet fee
- Rep gave wrong cost to change plan, charged $400
- Dial-up speed on 4G stick, refused release from contract
- Defective BlackBerry phones replaced repeatedly, upgrade pushed, early termination fee
- Advertised $49.99 unlimited plan actually costs $59.99 to $79.99
- Rebate Denied as Activated Outside Period Despite Proof of Dates
- Charged $9.99 by third party for unauthorized text service
- Sold 4G phone where no 4G coverage, now charged early termination fee
- Charged for returned G2X phone with cracked screen after defective phones