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Sirius XM Reviews & Complaints
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REVIEWS & COMPLAINTS362on USAComplaints · none in last 3 yrs · latest 2020
PHONE866-635-8641Cancel direct-billed subscription
WEBSITEsiriusxm.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 362 historical complaints about Sirius XM, published between 2004 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Charged full price instead of split payments and refund promised late
- Faulty radios, no real customer service and endless junk mail
- Undisclosed $75 transfer fee for lifetime subscription after stolen radio
- Billed for renewal despite no auto-renewal and cancellation misunderstood
- Credit card still billed monthly 10 months after cancelling subscription
- Call transferred to Philippines call center when asking to credit paid amount
- Billed after cancelling and then referred to a collection agency
- Lifetime membership cancelled by dealership with no record of payment
- $75 charge to cancel paid-up satellite radio accounts
- Charged for automatic renewal after saying no to salesperson
- Billed for partial service and sent toward collections after refusing renewal
- Cancelled several times but still billed and threatened with collection
- Billed more than quoted and sent to collections after cancelling
- Refund requested many times but company keeps lying
- Will not cancel account and turns it over to collections
- Collections notice after cancellation and an offer of two free months
- No clear signal since the station changes
- Five dropped calls while trying to reach a supervisor about pricing
- Cancellation call transferred to a recording with a 20 minute wait
- Hard to reach English-speaking staff and long phone holds