I just spent an hour and a half on 5 separate calls to XM's "Customer Service". My calls were dropped, and I had to go through a gauntlet to TRY to get to a supervisor. I wanted to get better pricing on my subscription, I won't pay retail prices, and I have had their service since XM got to California.
I never got anyone fluent in English, that could explain what they could or cold not do clearly, could help me with my account, or simply do as I ask and send me to a supervisor. Why do I pay these high prices when I can get better service on my cellphone for free?
I went through the same thing 6 months ago. I am not going to subject myself to this poor service any longer.
AwfulAwfulAwful service... It's really a disservice. They have screwed up my account and billing several times before, but that was before I had better choices in music availability.
Goodbye XM
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