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Rocket Mortgage Reviews & Complaints
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REVIEWS & COMPLAINTS302on USAComplaints · none in last 3 yrs · latest 2013
WEBSITErocketmortgage.com
HEADQUARTERSDetroit, MI
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 302 historical complaints about Rocket Mortgage, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Non-Refundable Good Faith Fee, Then Fraudulent Card Charges Followed
- Fresh Start Program Offered No Written Guarantee for $300 Fee
- Lowest Appraisal Used Though Second Appraisal Came in $30,000 Higher
- Good Faith Fee Charged Before Appraisal and Figures Changed on Estimate
- Low Appraisal and Roof Repair Demand Led to Denied Loan, Deposit Kept
- Locked Low Rate With $500 Deposit but Denied After Six Weeks
- Quoted Lower Rate but Higher Payment and Refused Cost Estimate Upfront
- Upfront Fee Charged for Refinance, Refund Promised After Complaint
- Mortgage Specialist Repeatedly Failed to Return Calls and Delayed Closing
- Credit Card Charged $500 and Good Faith Estimate Changed Afterward
- Disabled Customer Charged $500 Fee and Refused Refund After Cancelling
- Email Exchange Over Points and Required Fees on Quoted Refinance
- Billed for Mortgage Quotation and $500 Charge After $16,000 Upfront Costs
- Told Mortgage Could Be Modified Later to Remove Us, Then Told No
- Rate Rose to 12.5 Percent and Loan Turned Out Interest-Only
- Loan Tracker Warranty Failed When Credit Score Dropped Under 700
- Demanded to Speak to My Mother Before Closing, Then Kept $371
- Presented as Direct Lender but Operates as a Broker, Employee Says
- Banker Fired Over One Complaint While Another With Eleven Remains
- Loan Rep Monitored My Credit and Scolded Me for Getting Another Quote