Looking into refinance of a home and call them. Was told after giving information I was approve. I said how come so fast and was told credit report they looking at. Told they needed credit card but would not charge if I did not like the loan or something came up that they could not give loan. They gave me a good faith report and it look good. Got a letter of how much I was taking out on loan and shock to see to much. Contract them and they gave me the run around and finally I need to see why they posted it on their website. It was a need Good faith statement with $2200 more on fees for discount fee. I said never was told that I have way over 20% down on what home is worth and never anywhere you said it be more. I said not taking loan and they told me well then we posted another statement for you to look at. I went up on website and it was a interest and deposit statement and that they taking my $500 on credit card. I check credit card and sure enough they charge this on March 17. I got this interest and deposit statement which I printed that is dated for March 28. Call them and they said sorry it happens but he put me on hold and came back and said if I sign the loan they give the $2200 back in cash since loan papers are made out. I said want that in writing and they could not do that so I told them no way it would be he said and she said. Made a complaint with BBB and it showed 627 resolve with a b rating. BBB said they sent a report to them but when I went back to check the complaint on BBB it shows now 700 and all resolved. Makes me wonder about BBB. After typing in quicken loans complaint on internet many lately is getting the same thing they keep the $500 then change everything...
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