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Rocket Mortgage Reviews & Complaints
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REVIEWS & COMPLAINTS302on USAComplaints · none in last 3 yrs · latest 2013
WEBSITErocketmortgage.com
HEADQUARTERSDetroit, MI
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 302 historical complaints about Rocket Mortgage, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Cancelled Within Three Days but $500 Good Faith Check Not Refunded
- Charged $400 After I Cancelled, Then Called Deposit Non-Refundable
- Loan Rejected for No Comparable Sales Despite Rehabbed Property and $500 Fee
- Home Value Quoted by Phone, Then Low Appraisal and Deposit Kept
- Deposit Taken Before Qualifying, Refund Only After BBB Complaint
- Commitment Fee of $600 Kept After Cancelling Within an Hour
- Rate Quote Changed by Added Charges, $500 Commitment Fee Not Refunded
- Approved, Deposit Taken, Appraisal Done, Then Denied and Rep Unreachable
- Denied Days Before Closing Over Existing FHA Loan Never Asked About
- Deposit Taken on Promise of Better Loan, Then Weeks With No Loan
- Refinance Offer Never Completed and $500 Visa Charge Not Refunded
- Appraiser Stayed Ten Minutes, Appraisal $65,000 Lower, Deposit Not Returned
- Disabled Veteran Charged $400 and Refund Withheld After Cancelling Loan
- Deposit Called Fully Refundable but Appraisal Used Wrong Square Footage
- Promised Tax Lien Folded Into Closing Costs, Then Told to Pay First
- Charged $400 After Claiming Best Rates, Then Refused Refund
- Bait and Switch on Rate and Costs, $400 Deposit Not Refunded
- Pre-Approved Then Lost Deposits After Weeks of Delays and No Loan
- Lowest of Two Appraisals Used and $600 Deposit Not Refunded
- Home Value Overstated, Loan Not Financed and $500 Deposit Kept