Quicken Loans sold me on a refinance by offering me their Loan Tracker Warranty. That is a ripoff! I told them I wanted detailed information and an official copy spelling out all the details to the warranty. They sent me a one paragraph fax that offer no limits or restrictions.
I told the agent that I had another offer that was a little better and this warranty would be the reason for chosing Quicken. I talked to 2 more agents who knew nothing about it but said agents had information they didn't have. This sounded strange since this was their biggest sales point. I eventually got two people to verify that it was real and I didn't need to worry. Well, they sold me.
I got an email from my agent that I qualified for the refiance and to contact him. I did he started the process and when he didn't get back to me, I contacted him and he said "oh I am sorry, I got your credit report and you are now under 700 and you don't qualify. I said that was never on the warranty he gave me nor did they ever say that. He said on yea but that is the company policy. I asked to see my report. He never sent it. I pulled up my own and it was over 700. I called him and he said he would do it again. When He called me back he said It had gone down again. Well when I got the report, it went down because of the 3 inquiries they made. I was so mad. I have kept copies of everything sent to me and hope to use it at a later date.
I have been looking for anyone filing a class action suit against this unscrupulous company.
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