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Rocket Mortgage Reviews & Complaints
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REVIEWS & COMPLAINTS302on USAComplaints · none in last 3 yrs · latest 2013
WEBSITErocketmortgage.com
HEADQUARTERSDetroit, MI
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 302 historical complaints about Rocket Mortgage, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Asked for Disability Letter and Insurance Policy After $500 Deposit
- Promised Loan Terms Changed on New Estimate and Calls Went Unreturned
- Good Faith Estimate Not Honored and Refund of $500 Refused
- Told $550 Deposit Was Refundable, Then Email Said It Was Not
- Loan Conditions Impossible to Meet and $750 Deposit Kept
- Promised No Cost Refinance Certificate Never Provided
- Billed After Constant Calls and Emails on a Free Rate Quote
- Low Appraisal Blocked Refinance After $350 Application Fee
- Deposit Charged Early Despite Promise, Then Refund Refused
- Fixed Mortgage Changed to Payment Option Loan With PMI and Eight Appraisals
- Cancelled Loan Same Day but Good Faith Deposit Not Refunded
- Out-of-State Appraiser Used Tiny Comparables, Appraisal and Money Not Returned
- Former Loan Processor Describes Stressful Job and Added Fees
- Pressured to Commit After Countrywide Match, Then Application Cancelled
- Approved for FHA Loan Then Denied Over Texas Loan-to-Value Rule
- Appraisal Charge Taken From Card After I Switched Lenders
- Banker Took Deposit, Then Loan Was Denied at Signing
- Interest-Only Refinance Left Us in Dead-End Loan With Misstated Income
- Former Employee Describes Long Hours, No Lunch Break and Firing
- Rep Suggested Phony Lease Agreement to Get Approved for Two Mortgages