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Rocket Mortgage Reviews & Complaints
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REVIEWS & COMPLAINTS302on USAComplaints · none in last 3 yrs · latest 2013
WEBSITErocketmortgage.com
HEADQUARTERSDetroit, MI
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 302 historical complaints about Rocket Mortgage, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Loan Officer Gave Different Answer on Appraisal Value and Refund Denied
- Thirty-Day Refinance Promised, Sixty Days Later Still More Documents Requested
- First-Time Buyers Lost $400 Deposit and $500 Credit Repair Fee
- Underwriters Could Not Source Funds After Three Months and Repeated Documents
- Deposit Refund Refused and Customer Told to Read the Fine Print
- Quoted 85 Percent LTV, Then Application Required 70 Percent and Points
- Loan Amount Rose After Assurance, Endless Document Requests, Deposit Lost
- Appraisal Came in at $89,000, Value Appeal Denied and $400 Deposit Lost
- Bait and Switch Led to $500 Deposit Rushed Through Before Cancelling
- Reverse Mortgage Appraisal $100,000 Lower Than HUD Approved Appraisal
- Pre-Approved, Then Denied After Three Weeks of FHA Paperwork and $500 Fee
- Refinance Dragged On Until Rate Rose and Closing Never Happened
- Loan Officer Quoted Rate and Costs, Then Figures Changed and Deposit Kept
- Extra Origination Point Added After Switching to 5/1 ARM Quote
- Settlement Costs Far Above Other Lender and $400 Deposit Refused
- Deposit Promised Fully Refundable but About $350 Kept After Denial
- Insisted on $500 Upfront, Failed to Make Loan and Kept Money
- Requirements Kept Changing and Second Appraisal Came in $13,000 Lower
- Good Faith Deposit Kept After I Withdrew 28 Hours After E-Signing
- $500 Deducted From My Account Despite Promise to Call First