I was originally contacted by Greg Conley about refinancing my condo. I signed the same documents the other people who had problems with this company did, and they charged my credit card $500 after being offered a lower monthly payment just like the others you've read about here (there were 16 pages of complaints against them when I found this site after they ripped me off - make sure to see these pages if you haven't) as long as the appraisal of my condo was high enough. My condo appraised high enough for the originally proposed mortgage, but Quicken was unable to produce the previously offered mortgage when they found out the bylaws for my condo owners association contained a right of first refusal cause that is extremely common for condos and often prevents the refinancing of condominiums.
They still haven't answered the question of why they didn't ask about these bylaws earlier, something a competent and ethical company should have done. I was later offered another mortgage that was more expensive than my current mortgage, and my troubles began when I attempted to get a refund of the $500. I did get a partial refund, but my attempts to contact the Quicken contact I was referred to regrading a full refund (Nick Castle) at (734) 805-8258 were unsuccessful in spite of leaving a time and phone number to contact me as requested by his voice mail. He did call me back, but called me at home when he knew I was not going to be there, and later lied about this too when later contacted by the Better Business Bureau.
Nick Castle lied to the Better Business Bureau about a number of things including: the appraised value of my condo being to low for refinancing, the completed condo questionnaire, his attempting to contact me to discuss my refund and my attempts to contact him regarding my refund.
Whether the actions of these two Quicken Loans employees are fraudulent or merely incompetent is a question for the lawyers to decide, but I'd recommend you avoid this company at all costs.
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