As retired customer service instructor, I feel that feedback on your performance is a valuable tool. On a scale of 1 to 10, with 10 being outstanding, I would rate Quicken Loans, and my experience at a 3 minus. I was pre-approved, with flying colors first, then I was dragged through ridiculous paperwork on a FHA loan when clearly the property (REO - bank owned) would not qualify, but despite informing my loan officer, and having the realtor inform him that it would not pass, he insisted on running it FHA. His justification? He could run it conventional if it didn't pass FHA standards... No Problem! So we wasted 3 weeks and $500. And it was eminantly clear that Quicken Loans had no intention of taking the mortgage, just the easy $500. But it wasn't an easy turndown. My credit is in the mid to high 700's, and despite the digging back into past homes I had purchased, and a business adventure that didn't make it, they finally denied the application. What grounds you ask? Who knows! The loan officer told me there was "No Problem" and I never received anything denying other than a phone call. What kind of business operates that way?
So I want to thank them for this experience. I know thousands of people, more than you could ever imagine who take my experience and recommendations seriously, and I now have another company that ranks in the "con the consumer" category. I will get my $500. Worth telling of the con you pull on people just to get a measly $500. Congratulations, not only will I never do business with you again, Quicken Loan Rip-off, but you will go to the top of my "do not do business with" list. And I will do everything I can to pass on your game to the unsuspecting public. Looks like a good class action lawsuit. Any lawyers interested? Lots of people being ripped off.
Military/civil servants beware of quicken loans... Avoid at all costs!
0 comments