The worst experience I ever had! Worked with Matthew Ross and was sent documents to review night before closing. Good thing I read this closely as the total settlement costs was $8,958.37. When I called him the next day he said too many people were working on this loan and it was a mistake, he would take care of it and do a "restructure". Restructured documents still indicated a $6,191.00 settlement cost and our appraisal on our home was $20,000.00 less it's legitimate value. We found this out after going to a different mortgage company and their total settlement costs was $3,235.00 total! I confronted Mr. Ross with this and asked for my $400.00 deposit which was given in good faith for the appraisal with Quicken Loans. I was insulted immensely and told many times I was lucky even getting the loan when my credit score was in the mid 600's. I explained to him how dishonest and deceitful the hidden fees were in the documents received, especially the first set of documents and his reply was that is the way we do business! Bottom line, no $400.00 refund. People please be cautious with this company, I was put through extreme grief and stress with this and because of my "withdrawn" of this loan was not given the refund even though the errors were made. Even on the deed of trust my name was in error and I pointed that out to Mr. Ross also, his reply was "mistakes are made, no big deal". It is a big deal since this was a legal paper I was to sign. I have bought and refinance 3 homes and had some experience otherwise I certainly would have been hung for the $8,958.37 closing costs in the original documents. First time buyers would probably been oblivious to this and paid at least $4,000 to $5,000 to much for closing costs. These officers are sweet as candy at first but if there is a problem they are insulting, belittling, and genuinely rude. His supervisor and Client Relations was impossible to talk with and reason with, double talked and genuinely had a no care attitude. What is sad is I borrowed the $400.00 from my brother-in-law to start this process with Quicken Loans.
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