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Optimum
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COMPLAINTS98
VERIFIED PHONE833-665-3315
LAST CHECKED2026-10-18
Complaints & Reviews on USAComplaints
USAComplaints currently maintains 98 historical complaints about Optimum, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Refused Credit for October Outage and Kept Calling After Told to Stop
- Switched Back After Satellite and Phone Bills Reached $189
- Rate Increases and Dropped Channel Hurt Disabled Seniors on Fixed Income
- Rates Raised $25 Without Any Explanation on Statement
- Fraudulent Charge for a Service We Did Not Order
- Technician wasted time without installing internet
- Check cashed and Visa charged twice after account closure
- Internet Disconnected Without Notice for Over Two Weeks
- Promised Disconnect Fee Check Never Arrived and Bill Increased
- Pixelated Picture and Lost Sound After HD Box Upgrade
- Expensive Service, Replaced Boxes and No Second Line for Work
- Missed DVR Installation Appointment With No Explanation or Contact
- Far Fewer Channels and Slower Internet at Same Price as San Antonio
- Tech Support Denies Unsolicited Connection Attempts Logged on Home Computer
- Billing Errors, Unreliable Service and Promo Rate Refused After Phone Switch
- Unwanted Long Distance Charges Keep Appearing on Monthly Bills
- Promotional Package Price Not Honored, Bill Far Higher Than Quoted
- Billed After Cancellation and Account Sent to Collections
- Promised $200 American Express Card Never Received
- Service Cut Off After Payment Plan and Corporate Contact Refused