We received our bill on November 8th to find that a $73.00 package was added which we did not order. On the night that they claimed we placed the order, October 30th we were not present in our home, nor did we have any visitors. When we called the customer service to dispute the charges they told us that this was a "non-refundable" package. They claimed they could not identify which box in the home that the supposed order was placed nor could they do anything for us. We have been a customer in good standing with this company for over five years. After being transferred from person to person just requesting that the package be canceled and our money refunded they accused us of consciously ordering the package. We explained that had we ordered it, we would not be calling to cancel only a week later. We also explained we were not present in the home. They informed us that their system "never has glitches which could result in charges being placed on a bill by mistake." In addition, we were spoken to condescendingly by the customer service representatives.in conclusion, we just wish the charge to be removed from the bill as we never ordered the service and have no desire for it to be in the home.
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