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Optimum Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS98on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEoptimum.com
HEADQUARTERSLong Island City, NY
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 98 historical complaints about Optimum, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Basic Channels Discontinued, Free Digital Box Raised Monthly Cost
- Channels Moved to Digital Mid-Contract With New Box Fees
- Money Back Guarantee Not Honored After Three Weeks of Service
- Frequent Internet Outages and Insulting Credits
- Rude Service Reps, Slow Internet and Disconnection Over Small Charge
- Internet Shut Off for Non-Payment Without Notice Despite Auto Pay
- Billed $129.62 Instead of Agreed $48.85 Monthly Rate
- Dishonest and fraudulent billing as well as charging for internet service which is out of commission several times each month ripoff
- Promotional Triple Play Price Not Honored After Promise
- Digital Cable Package Misrepresented by Sales Representative
- Late Installation, Messy Wiring and Missed Phone Fix
- Charged for Pay-Per-View Programs Never Ordered
- Unexpected $13 Charge After Cancelling Internet Service
- Paid for Installation, Three No-Shows and Refund Delayed Four Months
- Interruptions, Marketing Calls and $175 of Unwatched Movies
- Online Rate Rising 50% From $29.95 to $44.95
- Weekly Cable Outages and Five Conflicting Explanations in One Day
- Video on Demand Service Frequently Unavailable, No Refund