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Optimum Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS98on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEoptimum.com
HEADQUARTERSLong Island City, NY
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 98 historical complaints about Optimum, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Multiple Missed Installation Visits and Repeated Days Off Work
- Never Told About Rebate Plan and Received No Bills
- Triple Play Deal fizzles when you receive your first bill
- Promised Three Free Months and Cash Back Not Honored on Triple Play
- Charged for Temporary Phone Number and Repeated Partial Fees
- Refund Delayed for Accidental Overpayment, Proof Demanded
- Billed $36 for Channels Quoted at $8
- Advertised Internet Speeds Not Delivered and Repeated No-Show Repairs
- Billed Above Quoted $99 Package Price Plus Phantom Modem Fee
- Internet Speeds Far Below Advertised Rate and Rude Support
- Missed Seven Equipment Pickups, Then Billed $700 for Equipment
- Cable Cut Without Notice and Rates Raised Above Promised Rate
- Rude Customer Service Reps When Asking to Reduce Bill
- Service Never Activated, Appointments Cancelled and Billed Anyway
- Refund Delayed 103 Days After Cancelling Service
- Phone Service Not Installed as Promised Before Newborn Arrived
- Missed Technician Appointments and Repeated Internet Outages
- Ongoing Broadcast TV Problems Since December Not Fixed
- Long Hold Times Reaching Customer Service Twice in One Week
- Misleading Information and Long Waits for Cable Card Help