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Optimum Reviews, Complaints & Contacts

Optimum is the cable, internet, TV, phone and mobile brand of Optimum Communications, Inc., formerly Altice USA, Inc. This page lists the company's own contact, cancellation and dispute terms, Texas, West Virginia and Connecticut attorney general actions, lawsuits (including the dismissed Warner Records case), BBB and Trustpilot figures as displayed on October 18, 2026, and 96 archived consumer complaints from 2003-2013 that name Cablevision, Optimum Online or Suddenlink.

REVIEWS & COMPLAINTS98on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEoptimum.com
HEADQUARTERSLong Island City, NY
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts

PhoneAddress

Customer service & general contact

Cancel, billing & returns

Corporate & press

Other contacts

VERIFIED

Locations

  • Headquarters1 Court Square West Long Island City NY 11101
EDITORIAL

Is Optimum Legitimate?

BBB, Trustpilot

Legal name
Optimum Communications, Inc.
Business type
Cable, broadband internet, TV, phone and mobile provider (Optimum brand) operated by Optimum Communications, Inc., formerly Altice USA, Inc., through its operating subsidiary CSC Holdings, LLC
Website
optimum.comSource: Optimum Contact Us page, checked 2026-10-18
Headquarters
Long Island City, NYSource: SEC EDGAR company record for Optimum Communications, Inc., checked 2026-10-18

Optimum is the brand of Optimum Communications, Inc. (formerly Altice USA, Inc.), an SEC-registered company listed on the NYSE as OPTU (the company disclosed an NYSE minimum-price notice on August 13, 2026 and, on September 21, 2026, an intended restatement of financial statements; see the background section), with its address at 1 Court Square West, Long Island City, New York, and its own contact and terms pages at optimum.com. State attorneys general in Texas, West Virginia and Connecticut have taken actions over billing, service and fee practices described on this page; Texas announced a settlement, West Virginia announced a settlement (amounts there come from media reports), and the Connecticut case is pending. BBB shows an F rating and Trustpilot a 1.1 score as displayed on October 18, 2026. Anyone who receives a call, text or email asking for payment by gift card or cryptocurrency, or from an address that is not an optimum.com or optimum.net domain, should use the phone numbers on optimum.com/contact-us to confirm before paying.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBAltice USA, Long Island City, NY
799 reviews · 5,167 complaints · BBB business grade F · average customer rating 1.04 / 5
Trustpilot
2,155 reviews · TrustScore 1.1 / 5
EDITORIAL

Complaint Themes

Billing, charges or fees disputedInstallation, technician or appointment problemsPromotions, rebates or sales offers not honoredOutages, slow internet or poor signalCancelling or disconnecting service

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 98 historical complaints about Optimum, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 15 more on this page
EDITORIAL

Complaint record: BBB and Trustpilot as displayed, and 96 archived complaints on this site

BBB (as displayed on October 18, 2026). The BBB profile for Altice USA, Long Island City, NY says the business is not BBB accredited and shows a rating of F, with the reasons "Failure to respond to 52 complaint(s) filed against business" and "60 complaint(s) filed against business that were not resolved". The complaints tab shows 5,167 total complaints in the last 3 years, and the reviews tab shows 1.04 of 5 stars on an average of 799 customer reviews. BBB notes that it publishes 1 out of every 5 complaints handled through its conciliation process. BBB's raw page data lists business start 1988-01-01, new ownership 2016-06-21, incorporation 2016-08-25 and file opened 1993-10-15. BBB lists other local Optimum and Suddenlink profiles.

Trustpilot (as displayed on October 18, 2026). The Optimum page (optimum.com) shows 2,155 reviews and a score of 1.1, a profile claimed in January 2022, and the notice "No recent history of asking for reviews". Trustpilot says it does not fact-check reviews.

This site's archive. We link 96 approved complaints from 2003-2013 that name Cablevision, Optimum Online or Optimum (65 posts) or Suddenlink (33 posts); the yearly counts are 2003: 3, 2004: 1, 2005: 5, 2006: 1, 2007: 5, 2008: 13, 2009: 16, 2010: 12, 2011: 18, 2012: 18, 2013: 6. They are one-sided consumer accounts published without verification and are not combined with the BBB or Trustpilot numbers on this page. No archived post dates from after 2013, so they say nothing about the company's current service. Themes on this page are keyword counts, not findings.

Had an experience with Optimum? Tell other people what happened.

Submit a Complaint
EDITORIAL

Optimum billing, cancellation and complaints: what the company's own pages say (checked October 18, 2026)

Optimum's pages, opened on October 18, 2026, give the routes on this page. Plan terms, promotional prices and fees depend on your service, address and agreement, and the current Terms of Service and your own bill govern.

Contact. The Contact Us page shows 833-665-3315 and chat for existing customers ("we're here for you 24/7") and 844-714-5313 for new customers. Optimum Mobile has its own help center at support.optimummobile.com.

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Payments: Optimum's Ways to Pay page lists paying online, in the My Optimum app, by phone, in person and by mail, and says Quick Pay is a one-time payment by credit card, debit card or bank account that needs no login, using the account number from the top of the bill and the ZIP code on the account.

Cancelling. The Residential General Terms and Conditions of Service (effective October 24, 2024) say the subscription "automatically renews thereafter on a monthly basis ... until cancelled by you", that "PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED SUBSCRIPTION PERIOD(S)", and that cancellation "will be effective at the end of the then-current billing period".

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They also list possible fees for "early termination, reconnection and service calls" and refer to a Schedule of Fees at optimum.net/pricing-packages. Ask for a cancellation confirmation number and keep the date and time of the call or chat.

Disputing a charge. Write down each charge, its date and what you were told when you ordered (many archived complaints on this page concern promotions, rebates and fees). Ask the company in writing, then keep copies. The Terms also contain an arbitration clause ("binding arbitration on an individual basis", with a small-claims carve-out) and a Notice of Dispute step before arbitration; the Terms say the opt-out does not apply to an existing subscriber who "PREVIOUSLY ENTERED INTO AN ARBITRATION AGREEMENT WITH OPTIMUM OR A PREDECESSOR COMPANY", and that a new subscriber who does not wish to be bound "MUST NOTIFY OPTIMUM IN WRITING WITHIN 30 DAYS OF THE OPENING OF YOUR OPTIMUM ACCOUNT", by mail to "OPTIMUM SHARED SERVICES, 1111 STEWART AVE BETHPAGE, NY 11714, ATTN: ARBITRATION" (the Terms also give an arbitration email address). Read the full clause in the current Terms before relying on any route.

Regulators. The FCC accepts informal complaints about internet and TV service at fcc.gov/complaints or 1-888-225-5322, and its guide says a provider served with a complaint must respond within 30 days.

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You can also complain to your state attorney general; the Texas Attorney General's page links a complaint form for Texas residents, and Connecticut Attorney General press releases list consumer inquiries at 860-808-5318.

EDITORIAL

State attorney general actions involving Optimum and Suddenlink

The actions on this page come from the agencies' or BBB's own pages or from the news report named. They are settlements or allegations, not findings against the company unless a source says so.

More on regulatorsShow less

Texas (December 22, 2023). The Texas Attorney General announced an Assurance of Voluntary Compliance with CSC Holdings, LLC, which it calls the operating subsidiary of Altice USA, Inc. The release says Texas residents reported "suspect billing practices, slow internet speed, frequent outages, poor customer service, and misleading promotions and sales practices", and that CSC Holdings "has agreed to pay $350,000 to the State of Texas", address deficiencies in customer service and resolve eligible consumer complaints filed between 2016 and ninety days after entry of the settlement through a restitution program.

West Virginia (January 10, 2025). BBB's Government Action alert says: "On Jan. 10, 2025, the West Virginia Attorney General announced that the office has reached a multi-million dollar settlement with Altice USA". The Attorney General's own release was not located on ago.wv.gov (a search for "Altice" there returned no matching result on October 18, 2026), so the figures on this page are media reports, not the Attorney General's statement. WV MetroNews (January 11, 2025) reports an Assurance of Voluntary Compliance valued at $119.5 million, which it breaks down as $75 million of investments in West Virginia since 2021 (past spending, not a payment), $40 million of investments for 2025-2027, $4 million in consumer credits and a $500,000 payment to the state, and says Altice did not admit violating the state's Consumer Credit and Protection Act. The West Virginia Press Association reports that current residential customers in the categories listed in the Assurance receive account credits of $25 each, that "Former customers can submit a claim that will be evaluated for eligibility for a cash refund", and that the company will build out its network so residential customers can obtain 1 Gig download speeds, with completion by the end of December 2027. Both reports count more than 2,300 complaints to the Attorney General's office from 2020 to 2023. West Virginia customers should check the Assurance and their own account for eligibility.

Connecticut (May 13, 2024 and November 6, 2025, pending). See the litigation section: the Connecticut Attorney General sued over the Network Enhancement Fee and advertising disclosures. Separately, a February 6, 2025 release says the attorneys general of Connecticut, New York and New Jersey demanded automatic refunds for Optimum customers who lost access to MSG Networks channels during a carriage dispute ("owed immediate refunds without hassle", in the Connecticut Attorney General's words); the release does not say whether Optimum agreed.

EDITORIAL

Lawsuits and state court actions

Court records

State of Connecticut v. CSC Holdings, LLC (pending). On May 13, 2024 Connecticut Attorney General William Tong announced a suit under the Connecticut Unfair Trade Practices Act over a Network Enhancement Fee that rose from $2.50 to $6.00 a month, advertised speed limits in small print, and Spanish-language advertisements with English-only disclosures; that release says the suit seeks restitution for consumers as well as penalties to the state. On November 6, 2025 the Attorney General announced an expanded (substitute) complaint, dated October 30, 2025, in Docket No. X06-UWY-CV24-6078705-S (Complex Litigation Docket, Waterbury), alleging that the company collected at least $39.1 million through the fee since at least January 2019. The release also cites an August 2019 advertisement offering a "price for life" ("Get the lifetime deal that actually lasts a lifetime") and alleges the price did not include the fee. Westfair Communications reported on September 23, 2026 that a Waterbury Superior Court judge denied on September 9, 2026 a motion by CSC Holdings LLC to strike the state's requests for civil penalties and disgorgement; the company, as reported, argues subscribers received a benefit because some fee revenue funded network work. These are the State's allegations; the Connecticut court docket itself was not accessible on October 18, 2026 and no ruling on the merits is reported.

Seale et al. v. Altice USA, Inc. et al. (New Jersey, settlement notice). The court-authorized notice for Docket No. MER-L-618-23 (Superior Court of New Jersey, Mercer County) described a proposed class settlement for Optimum and Suddenlink customers who paid a Network Enhancement Fee, Network Access Surcharge or certain TV fees between July 27, 2018 and May 5, 2023, a fund of "up to $15,000,000", payments of $10.00 to $27.50, a claim deadline of September 5, 2023 and a fairness hearing set for October 13, 2023. The notice says the defendants "deny any liability or wrongdoing". Top Class Actions, a secondary source, reports that the court granted final approval on October 13, 2023 and that readers reported payouts of up to $20 as of April 2024; this page did not locate the order itself (the New Jersey docket was not accessible) and the settlement website named in the notice did not resolve on October 18, 2026.

More on the lawsuitsShow less

Warner Records et al. v. Altice USA, Inc. et al. (copyright, E.D. Texas, dismissed). The 10-K says Warner Records Inc., Sony Music Publishing (US) LLC and other copyright holders sued on December 7, 2023, alleging subscribers infringed over 10,700 works and seeking to hold the company liable for contributory and vicarious infringement, and that the court stayed the case on July 15, 2025 pending the Supreme Court's decision in Cox Communications v. Sony Music. The CourtListener docket (No. 2:23-cv-00576) shows a joint stipulation of dismissal under Rule 41(a)(1)(A)(ii) filed April 22, 2026 and an order dismissing the case signed by Judge Rodney Gilstrap on April 28, 2026 (entered April 29, 2026). The docket does not state any settlement terms, and the Q2 2026 Form 10-Q no longer lists the matter.

Stockholder class action. The Q2 2026 Form 10-Q says that on June 9, 2026 a stockholder, Paul Berger as trustee, filed a putative class action against Patrick Drahi, other directors and officers, Next Alt S.a.r.l., Next Partner, L.P. and Optimum Communications, Inc. in connection with the company's recently disclosed restructuring transactions, a Private Exchange Transaction and a Tender Offer. It concerns investors, not service.

PUBLIC RECORD

Court & Public Records

State of Connecticut (Attorney General) v. Altice/Optimum (CSC Holdings, LLC)

Filed

Connecticut Superior Court, Complex Litigation Docket at WaterburyDocket X06-UWY-CV24-6078705-SSource ↗

Filed — no final outcome recorded

These are allegations and no ruling on the merits is reported.

Case details: State of Connecticut (Attorney General) v. Altice/Optimum (CSC Holdings, LLC)Show less

Unfair trade practices suit announced May 13, 2024 over the Network Enhancement Fee, speed disclosures and Spanish-language advertising disclosures; the 2024 release does not state the filing date. An expanded (substitute) complaint dated October 30, 2025 was announced on November 6, 2025; the State alleges at least $39.1 million was collected through the fee and cites an August 2019 "price for life" advertisement. Westfair Communications reported that on September 9, 2026 Judge Daniel Klau denied a motion by CSC Holdings LLC to strike the state's requests for civil penalties and disgorgement; the state alleges at least $39.1 million was collected through the fee.

Seale et al. v. Altice USA, Inc. et al.

Filed

Superior Court of New Jersey, Mercer CountyDocket MER-L-618-23Source ↗

Filed — no final outcome recorded

Top Class Actions (a secondary source) reports that the court granted final approval on October 13, 2023; the order itself was not located, so the matter is listed as a filing.

Case details: Seale et al. v. Altice USA, Inc. et al.Show less

Putative class action over fees paid by Optimum and Suddenlink customers between July 27, 2018 and May 5, 2023. The class notice describes a proposed settlement fund of up to $15,000,000, payments of $10.00 to $27.50, a claim deadline of September 5, 2023 and a fairness hearing on October 13, 2023, and says the defendants "deny any liability or wrongdoing".

Warner Records Inc. et al. v. Altice USA, Inc. et al.

Dismissed

U.S. District Court for the Eastern District of TexasDocket 2:23-cv-00576Source ↗

Dismissed

The docket does not state any settlement terms.

Case details: Warner Records Inc. et al. v. Altice USA, Inc. et al.Show less

Copyright suit by Warner Records Inc., Sony Music Publishing (US) LLC and other rights holders alleging contributory and vicarious infringement through subscribers' alleged infringement of over 10,700 works. Per the company's Form 10-K, the court stayed the case on July 15, 2025 pending the Supreme Court's decision in Cox Communications, Inc. v. Sony Music Entertainment. Dismissed by joint stipulation of the parties (filed April 22, 2026); the dismissal order was signed April 28, 2026 and entered April 29, 2026.

EDITORIAL

Who runs Optimum: Optimum Communications, Inc. (formerly Altice USA)

Optimum is the consumer brand of Optimum Communications, Inc., which changed its name from Altice USA, Inc. in November 2025; its shares trade on the NYSE as OPTU (formerly ATUS until November 19, 2025). Its Form 10-K for 2025 (filed February 13, 2026) says the parent "does not conduct any business operations of our own" and that the company markets its services "under the Optimum brand", delivering broadband, video, telephony and mobile services to approximately 4.3 million residential and business customers across 21 states as of December 31, 2025. On its own About page the company says it serves "approximately 4.4 million customers". The filing describes the company as controlled by Patrick Drahi through Next Alt S.a r.l. Its address is 1 Court Square West, Long Island City, New York.

Predecessor names. Per the 10-K, an Altice subsidiary acquired Cequel Corporation on December 21, 2015 (the Suddenlink cable operator; Cequel was contributed to the company on June 9, 2016), and the company acquired Cablevision Systems Corporation on June 21, 2016. The Texas Attorney General says the Suddenlink brand was used in Texas until August 2022 and was then rebranded Optimum. The 2003-2013 complaints archived on this site use the names Cablevision, Optimum Online and Suddenlink, which were then separate operators; they are linked here because those names are now part of the Optimum business, not because the Optimum brand existed under that name at the time.

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Operating entity. The Texas Attorney General's release calls CSC Holdings, LLC "the operating subsidiary of the telecommunications company Altice USA, Inc."; the 10-K, which says the parent is a holding company, also presents statements for CSC Holdings, LLC and subsidiaries alongside those of Optimum Communications, Inc. Optimum Lightpath and Altice Mobile appear among the alternate names on BBB's profile.

Financial disclosures (company filings, opened October 18, 2026). In an 8-K filed September 21, 2026 (Item 4.02) the company said its financial statements for fiscal 2025 and the quarters ended September 30, 2025, March 31, 2026 and June 30, 2026 should no longer be relied upon and that it intends to restate them for non-cash deferred tax benefits, adding that the restatement will not affect previously reported cash balances, revenues, capital expenditures, cash flows, EBITDA or loss before income taxes. The Form 10-Q for the quarter ended June 30, 2026 states that the company's debt maturities, including $4,122,500 principal amount maturing in April 2027 (figures in thousands), "raise substantial doubt about our ability to continue as a going concern". In an 8-K of August 14, 2026 the company said it received an NYSE notice on August 13, 2026 under Section 802.01C because its average closing share price was below $1.00 over 30 trading days; the notice has no immediate effect on the listing and gives six months to regain compliance. These are the company's own disclosures and are not a statement about service. Customer counts and other 10-K figures on this page predate the restatement notice.

Earlier data incident. The California Attorney General's data breach listing includes notification samples (an employee notice and a customer notice) from Altice USA, Inc. with a breach date of November 4, 2019.

VERIFIED

Company Relationships

  • Formerly known asAltice USA, Inc.
  • Affiliated withCSC Holdings, LLC
  • Affiliated withCablevision Systems Corporation
  • Affiliated withCequel Corporation (Suddenlink)
  • Affiliated withNext Alt S.a r.l. (Patrick Drahi)
EDITORIAL

Frequently Asked Questions

Who operates Optimum?

Optimum is the brand of Optimum Communications, Inc., which changed its name from Altice USA, Inc. in November 2025, according to its Form 10-K for 2025. The filing names CSC Holdings, LLC among the combined registrants and says the company is controlled by Patrick Drahi through Next Alt. Its address is 1 Court Square West, Long Island City, NY.

How do I contact Optimum customer service?

The Contact Us page shows 833-665-3315 and chat for existing customers and 844-714-5313 for new customers, and says existing-customer help is available 24/7. Optimum Mobile uses a separate help center.

How do I cancel Optimum service and will I get a refund?

The Residential Terms (effective October 24, 2024) say service renews monthly until the subscriber cancels, cancellation is effective at the end of the then-current billing period, and payments are nonrefundable with no refunds or credits for partially used periods. They also mention possible early termination fees listed in a separate Schedule of Fees. Check your own agreement and bill.

How do I file a complaint about Optimum with a regulator?

The FCC takes informal complaints about internet and TV service at fcc.gov/complaints or 1-888-225-5322, and says a provider served with a complaint must respond within 30 days. Texas residents can use the Texas Attorney General's consumer complaint form; other residents can contact their own state attorney general.

What did the Texas Attorney General settlement with CSC Holdings cover?

The December 22, 2023 release says CSC Holdings, LLC agreed to pay $350,000 to the State of Texas, address customer-service deficiencies and resolve eligible consumer complaints filed between 2016 and ninety days after entry of the settlement through a restitution program. The Suddenlink brand was used in Texas until August 2022.

What is the Connecticut Network Enhancement Fee lawsuit about?

Connecticut's Attorney General alleges under the state unfair trade practices act that a monthly fee rising from $2.50 to $6.00 was inadequately disclosed, that speed limits were in small print and that Spanish-language ads had English-only disclosures. The State filed an expanded complaint on November 6, 2025 (Docket No. X06-UWY-CV24-6078705-S) alleging at least $39.1 million was collected through the fee. A court reportedly denied a motion to strike parts of the complaint on September 9, 2026. The claims are allegations and the case is pending.

What do BBB and Trustpilot show for Optimum?

As displayed on October 18, 2026, BBB shows an F rating, 5,167 complaints in the last 3 years and 1.04 of 5 on 799 customer reviews for its Altice USA profile, and Trustpilot shows 1.1 on 2,155 reviews for optimum.com. These sources are not combined or averaged and the figures change daily.

How do I pay my Optimum bill?

Optimum's Ways to Pay page lists paying online, in the My Optimum app, by phone, in person and by mail. Quick Pay is a one-time payment by credit card, debit card or bank account that needs no login; it asks for the account number from the top of the bill and the ZIP code on the account. The page gives (866) 213-7456 for paying by check or debit or credit card through an automated system with no added fee, and says a $5 Payment Assistance Fee is charged to the account when a payment by phone is made with the help of an Optimum Expert.

Where do I check for an Optimum outage?

Optimum's Outages and Information page at optimum.net/support/outage asks you to sign in with your Optimum ID to check your service status, and its link for checking whether an outage has been reported in your area leads to the sign-in page. The page says that if an outage has been reported in your area, Optimum is already working on it and there is no need to contact the company. If no outage has been reported but service is down, it lists troubleshooting tips, starting with making sure no payments were missed and checking the connections.