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Optimum Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS98on USAComplaints · none in last 3 yrs · latest 2013
WEBSITEoptimum.com
HEADQUARTERSLong Island City, NY
PROFILE CHECKED2026-11-06
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 98 historical complaints about Optimum, published between 2003 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Voice Service Sold as Cancellable Anytime but Charged After Cancel Request
- New 250GB Monthly Data Cap With $10 Overage Charge
- Mother Charged $15.99 Monthly for DVR Service She Never Ordered
- Service Shut Off Twice and Bill Jumped to $290 to Restore
- Mailer Promised Free DVR for a Year but Bill Includes DVR Charge
- Suddenlink no customer service, no compassion, just pay your bill!
- Switching Rebate of Up to $200 Still Unpaid After Six Months
- Promised $300 Contract Buyout Reimbursement Delayed for Weeks
- Credit Card Still Charged After All Equipment Returned in June
- Poor Repairs, Crushed Flower Bed and Quick Collections Call
- Billed Twice in One Month and Rude Billing Representative
- Higher Price Plan After Takeover and Billing Calls Left on Hold
- Prior Customer's Past Due Balance Wrongly Transferred to Son's Account
- Seasonal Break Billing Led to Inflated Bills and Service Shutoff
- Basic Cable Cost Jumps From $180 to $780 Per Year With Boxes
- Postcard Offer of $30 Internet and Phone Required Cable Subscription
- Advertised $9.95 Package Upgrade Not Available to Existing Customers
- Boxes Reduce Dual Tuner Function and Only Outdated DVR Offered
- Billed $140.58 for Service at Apartment Never Lived In
- Installer Damaged Wall and Company Refused Responsibility for Repair