I requested a change service to include my internet, and cable. The sales person finally convinced me to get my local calling plan through them. While setting up my system and using my old phone number, it asked me about long distance, when it prompted me I said no. It would not let me set up and I was told by a cable one person that I HAD to choose that I wanted long distance before it would let me set up. Needless to say I talked to someone there and they assured me that it was just a formality and I did not have long distance on my phone. I kept getting long distance charges on my bill, every month I call and talk to someone who assures me that these charges will be taken off my bill. I just found out that one of the number that I have been calling from my home is considered long distance even though I do not have to dial the usual area code or the number 1 to indicate it is long distance. I tried to talk to someone there at cable one and she told me that I was a liar and I had been knowingly making these calls. She was rude and argumentative. I have tried to contact the home office and talk to someone there, but to no avail, they do not talk to little people at the corporate level. What can you do when someone that can do something will not talk to you because it is not of interest to them. They are a mega corporation and I know they really do not care about us little people, they forgort we are the ones that made them what they are.
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