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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Minimum Payment Raised to 5% for 850,000 Cardholders With No Opt-Out
- NSF Fees Charged Despite ATM Receipts Showing Available Balance
- Six Months of Failed Loan Modification Attempts and Lost Paperwork
- Payment Jumps From $297 to $712 After Promotional Rate Raised
- Cash Deposit Reversed Twice, Overdraft Fees Charged
- Minimum Payment Raised From 2% to 5% on Fixed-Rate Balance
- Cash Deposit Held Until Friday Despite Teller Saying Funds Available
- Rate Raised to 29.99% After One Late Payment in April
- Business Card Rate Raised to 12.9% Despite 9.9% Maximum Agreement
- Auto Loan Refinance Refused While Struggling After Reduced Work Hours
- Fraud Dispute Reversed and Charges Reapplied After Lost Card
- Repeated Overdraft Fees Totaling Over $6500 in 2.5 Years
- Interest Raised to 29.99% After One Late Payment, Rude Representative
- Account Went Negative From Unauthorized Charges, $22,034 Fees Refused
- $29.00 Late Fee and Finance Charge After Paying Two Days Late
- Autopay Broken During Wamu Transition, Rate Raised to 29.99%
- Interest Rate Raised From 7.37% to 19.5% After Four Good Years
- Convenience Check Declined Because It Belonged to Replaced Card
- Email Address I Never Gave Appeared on New Account and PayPal
- Interest Rate Raised From 12.24% to 27.24% for Payment 5 Days Late