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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Online Bill Pay Deducts Money Five Days Before Check Delivery
- Minimum Payment Raised 2.5 Times, Moving $12,000 Balance Elsewhere
- Duplicate T-Mobile and Reliant Payments Led to NSF Fees
- Unannounced Change in Terms Letter Led to 7% APR Increase
- Late Fees and Rate Changes After Payments Just Two Days Late
- Late Fee After Partial Payment Caused by Check Amount Mismatch
- Rate Increase From 8.99% to 29.99% For Being 4 Days Late Once
- Fixed 0% Balance Transfer Rate Raised to 11.24% Despite On-Time Payments
- Debt Settlement Not Cancelled After Job Loss, Refund Denied
- Late Fees Collected on Closed Account, Debt Sent to Collections
- Late Fee and High APR Imposed After Payment Posted One Day Late
- $10 Finance Charge Added Despite Fixed 3.99% Promotional Rate
- All Accounts Frozen After Bounced Customer Check, Funds Held Eight Weeks
- Weekend Customer Service Staff Told to Take Job Seriously
- Elderly Customer's Payment Raised 5% Despite Always Paying On Time
- Six-Month Wait and Contradicting Answers on Home Loan Modification
- Minimum Payment Raised From 2% to 5%, Rate Increase Only Alternative
- Low Fixed Rates Followed by Minimum Payment Rise From 2% to 5%
- Promised $15 Refund Denied, Told to Mail Written Letter
- Minimum Payment Increase From 2% to 5% Targets Low-Rate Accounts