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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Interest Rate Changed From 13.99% Fixed to 19.34% Variable
- Pre-Qualified 15-Year Refinance Switched to 30-Year, $750 Fee Kept
- Rate Hikes After Wamu Takeover Despite Always Paying More Than Minimum
- ATM Malfunctioned and Withdrew $700 From EBT Account Without Cash
- Fixed 8.9% Rate Changed to Variable After One Late Payment
- Electronic Check Payment Posted Two Months Late With Late Fees
- Credit Limit Cut From $6100 to $700 After Paying Off Balance
- Identity Theft Fraud Claim Ignored and Debt Sold to Collectors
- Payment Protection Denied to Part-Time Worker After $388.92 Charge
- Charged $750 Refinance Fee on Credit Card and Told Nonrefundable
- Parents' Stimulus Checks Taken for Bank Fees, Over $2,000 in Charges
- Teller Terminated After Two Months for Being Slower Than Others
- Credit Limit Cut After Wamu Takeover Lowered Credit Score 70 Points
- Statement Balance Left Out Interest, $100 Still Owed After Payoff
- APR Increase From 12.5% to 20% Despite Excellent Credit
- Easy 15-Year Refinance Completed in Under Two Weeks
- Single Overdraft Split Into Multiple Overdraft Fees
- Due Date Moved Earlier After Scheduling Payment, Late Fee Charged
- Payments Recorded Late, Charges Not Reversed, Blamed Post Office
- Card Protection Charged Without Permission on Converted Providian Card