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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Repeated missing-paper claims during five months of modification review
- Paid purchase reappeared with a later date after account compromise
- Late fee charged though payment was sent online four days early
- Modification stalled by disconnected calls and hour-long holds
- $6 fee for fewer than five debit transactions in a billing cycle
- Loan modification service claims lawyers and a BBB rating it lacks
- Rate raised to 27.99% after over-limit fee despite clean history
- Interest-only modification offered, then marked cancelled for late paperwork
- Payment refused on loan after Chase took over, long hold times
- Repeated $1.50 fee after being told it would be adjusted
- Rude collector pressed for payment on past-due car loan
- Deficiency bill after repossession and doubts about auction records
- Two $45 gas pump holds drained unemployment card balance
- Daughter co-borrower denied modification because mother lived elsewhere
- Over $400 in NSF fees after PayPal purchases missed the card
- Modification denied while pushed to refinance for 30 years
- Interest charged on special plan after payoff deadline was changed
- Failure to remove late fees not my fault
- Runaround on modification, no one with authority to act
- Unexplained monthly withdrawals and annual fee on card processing service