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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Former WaMu customer finds impersonal policies and is moving elsewhere
- $35 fees from pending debit transactions not shown in online balance
- Forcing customers to open accounts in order to withdraw money
- Largest transaction processed first to maximize overdraft fees
- Modification denied citing account recently reinstated
- $50 gift card redemption never delivered after weeks of calls
- Contractor unpaid over $5,000,000 for work at Chase headquarters
- Overdraft fees reached $434.20 and a rude representative
- Alleged retaliation on credit report after tweeting about my case
- Car repossessed after four years of payments, advice for other borrowers
- Telephone banking difficult and customer service representative untrained
- Rewards points lost after credit card change
- Phone modification went smoothly, but paperwork still pending
- Breach of contract over new $10 service fee
- ATM fraud claim denied without explanation or investigation
- Lack of communication - home loan modification
- Third modification packet submitted after a year without response
- Late fee increased after returned online payment was resubmitted
- Mortgage refinance denied despite strong credit and equity
- Modification denied after months of repeated document requests