I've had a whole lot of issues with Chase over a modification request that was denied and extremely rude representatives. You name it, I experienced it. I mailed several complaint letters to the corporate office in New York and I've received phone calls and letters from the corporate office apologizing, but they still didn't approve the loan modification. I can prove financial hardship, but I have equity in my home so they were pushing me to refinance for 30 years instead of approving the modification. I should be back on my feet in 6 months so to refinance for 30 years over 6 months seemed extreme to me. It seems to me they were pushing for a refinance so they could make a lot more $ off my loan in the long run. When I said that to a representative his reply was "Why do you care if Chase makes more money off your loan? You get to keep your house, that's all you should be concerned with." I only had 9 years left to pay so I would be adding 21 years to my loan. They also flagged my account as if it was 90 days past due even though it was only 2 weeks past due. I asked why they did that and it's standard procedure if you apply for a loan mod. They also took away my ability to pay online so I was forced to call in my payment and they were really rude when I called in, asking me 5 different times if I still lived in my home and if it was in good condition. I finally got tired of dealing with them so I decided to go ahead and refinance for 15 years, but with another company so as of Aug 1, I will no longer be a Chase customer and I could not be happier. Here are the names of two people who have contacted me from corp Darryll Johnson 888-310-7995 ext 1630 and Ashley Hall 614-422-3293.
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