$1.50 is not a big deal, but your customer services are really making sooo disappointed. I got my bill last month with a fee of $1.50. I called in to wonder what it is, then I was told that it was my interested of previous month. The lady on the phone said she could adjust it so i don't have to be paid. Then she talked to me about other promotions that you have. I told her that I don't need any of those right now. She said good bye and gladly hung up. I noted on my bill November 23 that I was called and get it adjust, which i didn't have to pay.
Today I received another bill with the fee of $1.50. I called in again to see what happen and there's a guy, so RUDE, just say that I have to pay. I wondered how come I was told that I don't have to pay, now I have to pay. He was just "it needed to be paid." If last time I called, and I was told so, I would pay right away. How come one person promise me one thing, and other make me do differently? Just because I don't accept any of your promotions, you won't adjust my bill? That's not the kind of big corperation do, which the guy was always said "we're BIG Corporation". I know and sure you have voice recorded and should have my conversation that resolve my problem of last month. When I wanted to talk to the person who helped me from last time, he doesn't seem happy and he won't transfer. What kind of BIG corporation is this? Well, at least nicely said have someone call me back or kindly help me solve the problem, rather than being so RUDE. This is probably just anonymous to you, but I just wanna make it straight. You know I would pay the full amount that I owned, but I'm not very Very Very HAPPY with your customer services at all. Very disappointed. I would not recommend my friends or other with Chase. I tried to find the feedback pages somewhere online, but I couldn't. I hope someone could read my complain and consider using CHase.
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