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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Overdraft Fees Charged on Small Transactions With Only 24 Cents
- Four Small Transactions Processed and Overdraft Fees Charged
- Loan Modification Documents Ignored and Resubmission Demanded
- Promotional Rate Raised After Bank Mistake Then Bankruptcy and Lost Home
- Unable to Reach Anyone for Mortgage Help and Phone Extensions Changed
- Request for Copy of Original Loan Documents After Modification
- Promised 2.99 Percent Loan Rate Not Honored After Bank Mistake
- Remodification Applications Repeatedly Dropped and Calls Unanswered
- Loan Modification Request Led to Credit Damage and Unpaid Escrow Bills
- Safe Deposit Box Entered by Unknown Person
- Loan Modification Trial Payments Followed by Denial and Backpay Demand
- Foreclosure After Repeated Servicing Errors on Mortgage
- Payments Posted Late Each Month and Reported as Delinquent
- Hardship Loan Modification Stalled for Months Despite Repeated Requests
- Loan Modification Denied Five Times Since 2008 and Now in Default
- Home Loan Modification Paperwork Errors Then Notice of Default Posted
- Slow Branch Service and Rude Manager and Teller
- Bank Refuses Assumption After Ex-Boyfriend Signed Over House Share
- Helpful Financial Advisor and Personal Banker at Fort Washington Branch
- Loan Rate Reduction Offer Withdrawn and Fees Not Refunded