We have had a lot of trouble with Chase trying to get our home loan modified. Our first attempt was in May. We received documents for the Modification but they had my name and another man's name which was NOT my husband's. We waited for months for new documents to come as they said they would fix them and resend. We never received any. I called and was told our information was out of date and that we need to resubmit everything. So we did. We resubmitted all of our documentation 3 more times. Each time we were never informed that something was incomplete until we called months later to check the status. We would then be told something was incorrect, missing or that it has now been too long again and we would need to resumit everything. I feel we should have never resumitted documents. Chase should have fixed the paperwork they originally sent in like they said they were going to, so our Modification could be complete. Today we received a Notice of Default pinned to the front of our house because we are behind on one of our loans with Chase. My husband and I do not want to lose our office. Which would be why everytime we were told to resubmit everything we did. I called Chase today to see what we need to do to maintain our house. I called and left message at the number we were given. I then called the number given for Chase. I was then transferred and/or given 5 different numbers to call. I was transferred, put on hold and hung up on. Every time I call Chase this is what happens. No department ever seems to be the right department. No one knows what to tell me. No one really seems to know much of anything of what needs to be done. I still do not understand why Chase was never able to fix the original paperwork that was done in 2009.
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