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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Debit Card Used as Credit Not Protected and Fee Charged
- Loan Officer Unreachable and Told to Stop Paying Mortgage
- Rewards Mall Advertised Expired iPad Points Offer
- Refinance Delays Put Loan in Default After Balloon Payment
- Loan Modification Denied and Original Bank Statements Thrown Out
- Account Closing Mishandled and Debit Card Thrown Away
- Loan Modification Payments Misclassified and Balance Wrongly Shows $35K
- Harassing Calls After Auto Loan Due Date Was Never Changed
- Modification Agreement Payment Rose and First Due Date Looks Wrong
- Fraud Claim Denied on Charges Made Without Permission
- Short Sale Counter Offer Given Only Orally by Agent
- Relationship Manager Praised for Professional, Responsive Service
- Force-Placed Flood Insurance Over 1800 Despite Loan Terms
- Extra Payments Held Unapplied and Slow Phone Service
- Two Years of Denied Modifications Leave Payments Behind
- Modification Accepted, Rejected, and Reversed Repeatedly Over 19 Months
- Escrow Errors: Property Taxes Paid Twice and Payment Raised
- Large Fees and Poor Service Push Customer to Community Bank
- Mortgage Payment Debited Twice and Refund Denied
- Trial Modification Cancelled for Missing Documents After Six Months