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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Charged $129 for Home Visit That Resolved Nothing
- Paid About $400 for Virus Removal and RAM Diagnosis That Failed
- Mitsubishi TV Repaired Repeatedly With Reconditioned Parts Despite Service Plan Promise
- Laptop Out for Repair Since November 12 With Return Promised December 23
- Power Cord Not Returned After Repair and Manager Refused Universal One
- Cooling Fan Repair Left Scuffs and WiFi Broken With $130 Fix Demanded
- New Hard Drive Missing Drivers That Technicians Never Mentioned
- Black Tie Cell Phone Protection Misdescribed, Loaner Required $150 Deposit
- Diagnostic and RAM Quotes Changed and $212 Refund Refused
- Cell Phone Insurance Claim Took 43 Days Just to Open the Phone
- Warranty Sold as In-Store Repair but Laptop Would Take 14 Days
- Store Cancelled TV Installation Without Notice and Phones Went Unanswered
- Charged $80 for Network Diagnosis Then Quoted $179 for OS Upgrade
- Technician Promised Warranty Covered TV Screen Then Coverage Was Denied
- Put on Hold 53 Minutes and Manager Refused to Speak With Customer
- Told Hard Drive Was Bad But Real Problem Was Power Supply
- Technician Missed Rodent Damage in Oven and Asked for $100
- Laptop Keyboard Repair Overdue Three Weeks Past Promised Return Date
- TV Maintenance Appointment Missed Without Notice, Told to Wait Another Week
- Technician Never Showed Then Customer Kept on Hold 25 Minutes