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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Dishwasher Repair Failed After Three Visits and Left Water Damage
- Charged $498 and Virus Still Remained After Delayed Computer Wipe
- Windows 7 Install Stuck for 10 Days and Status Tracking Never Updates
- Virus Removed but Microsoft Office Broke and Company Denied Liability
- Computer Serviced Six Times but Replacement Denied for Lack of Qualifying Repairs
- Uncle Sold New Hard Drive He Did Not Need After Repair Quote
- Told Data Could Be Saved but Got Old Drive and Half Refund
- Refund Refused After Failed In-Home Repair
- Charged $387 for Diagnosis and Tests Then Told Computer Was Shot
- Motherboard Repair Quoted $829.99 on $529.99 Laptop With Warranty
- Installation Appointments Missed Twice and Credit Card Already Charged
- Toshiba Laptop Repair Delayed Nearly a Month by Shuttle and Maintenance
- Virus Still on Laptop After Nearly Two Weeks and $300
- Paid $200 for Data Recovery Then Told Data Cannot Be Recovered
- Charged $79 for Diagnostic That Wrongly Blamed the Motherboard
- Technician Refused to Pull Washer Dryer Out of Corner for Service
- Computer in Repair Three Months With Rude Manager and No Callbacks
- Paid $400 to Clean Two Machines and Viruses Remained on One
- Paid $99 for Data Backup Before Hard Drive Replacement
- Paid $200 for Virus Fix That Did Not Restore WiFi Connection