Geek Squad put me on hold for 53 minutes and 14 seconds, on the evening of 13 October. I called the Geek Squad to see if I needed an appointment to bring my lap top. The gentlemen whom I talk to put me on hold. After 44 minutes and 5 seconds of waiting.
I call Geek Squad on my cell phone, I was able to talk to someone and I requested to speak to his manager (while I am still waiting on my home phone). He put the phone down, and inform the manager, that I wanted to talk to her. I overheard her ask why do I want to talk to her. When he told her because I was waiting for over 44 minutes she told him to put me on hold for another 44 minutes. He did put me on hold without saying anything. I waited for a total of 53 minutes and 14 seconds.
I hung up and called Best Buy store manager. I told him what happen. He said he will talk to the Geek Squad manager. As of now I have not gotten a courtesy phone call on the outcome of his meeting. All I want is an apology no more no less.
I end up using. I was not put on hold for more than 2 minutes and was treated like my business makes a differrent. Service is plus 10 of 10. Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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