I purchased a warranty for my Dell laptop that cost me $299.99 that I was told by the sales people at Best Buy that would cover my Dell Studio Laptop from any type of damage or normal wear for 3 years and that I could take it in to any Geek Squad center for repair while I wait. The laptop has developed a problem whereby the system board will not recognize my ac adapter. The little white light does not illuminate anymore and I keep getting an error message that says it cannot recognize the ac adapter. I first called Dell about the problem and they sent me a new adapter to try and also a box to send the computer back to them for repair in case the adapter did not work. Dell said it would take up to 10 working days to repair it! Aaaaaaarrrrrgggghhhhhh!
So I remembered that I had purchased the 3 year warranty from Best Buy and called them. They told me that they cannot make repairs in-store and that it would have to be sent out and would take 14 days!!! Now in today's world I find this totally unacceptable!
I got on back Dell's service messenger and asked them if there was a faster way to repair my computer and they said that for $69.00 they could have someone out the next day to repair it on site!!! This I am going to do!
Now I am asking myself - why in the world did I purchase a $300.00 warranty that is absolutely worthless? In my eyes, I know I got ripped off and I want others that read this to stay away from purchasing Best Buy's warranties - they are worthless!
I will not do business with Best Buy anymore.
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