Long story short: (which is hard to do!)
Computer was freezing up and blue screen crashing for a long time. Finally convinced husband to take it to Geek Squad. BIG mistake!
Should have known from the person in front of me in line, who was complaining to them, (inside Best Buy store) not to deal with them, but I was desperate.
Said I wanted computer totally erased and Windows reinstalled. They said first they have to diagnose it for $69.99.
So I did that.
They said there were 3 viruses and one of my RAM sticks was bad.
I bought a new RAM stick at Best Buy, which cost over $100.
To install it would cost $39.99.
As for the viruses, I said to just erase entire computer and start new, as I said before.
They said it would be $129.99 to erase viruses. And $129.99 to erase it and re-do the computer.
I said just re-do it.
Got a call a few days later, saying they can NOT install my new RAM stick, without cleaning the inside of the computer out first, which would cost $29.99.
I begged for them to just leave it dirty and I'd clean it out later. That's too expensive.
They said they could NOT work on it. So I said FINE, clean it.
I was stuck, ya know?
A few days later, they called and said the computer was done.
I went to pick it up right away.
When I got there, I could tell they didn't use the computer discs, or my copy of Windows that I left for them, or anything.
They said they erased the viruses, and changed the RAM, and it was fine.
: (
Right away, I was MAD, because they did NOT do what I asked them to.
But... If the computer worked now, then maybe it was fine.
When I carried it out to my car, (yes, they made ME carry it out. And I'm a girl, and it's a VERY heavy tower!) I noticed the CD drive was hanging out, crookedly and bouncing around.
???
At this point, I was sooo mad, I just left, before I went back and caused a scene.
When I got it home, I told my husband to fix the CD drives.
He had to take the tower cover off, and figure out how they went back in. A screw was totally missing, and the looseness, and the way it was just hanging there, bouncing with each movement, was... Obvious!
So after he found a new screw, he got a flash light, and that's when he noticed how DIRTY and DUSTY, complete with actual DUST BUNNIES, the inside of the computer was!
Didn't I just pay $29.99 to have it cleaned out??? Yes I did
There wasn't a speck of dust MISSING!
My husband called them right away, and complained about the CD drives, and the lack of cleaning, which we paid for.
They didn't say much. They barely said sorry, actually.
They said by paying the bill, I agreed that everything was done to satisfaction.
Was I supposed to TAKE IT APART right there at the counter, before I paid???
So the viruses WERE gone... I think.
But not even a week later, it was still blue screening, and crashing, and the browser window kept disappearing... SAME stuff as before.
And several months later, (we still had the old RAM sticks they took out and said were faulty) a friend needed some RAM, so we said they could try ours, since they probably worked anyway, and we probably got ripped off on that diagnosis, too.
SURE ENOUGH, his computer works FINE, with my "faulty" RAM sticks!!! Perfectly fine.
So, basically, I paid around $400 to get 3 minor viruses removed from my computer.
I've told everyone possible about Geek Squad, and I hope you don't make the same mistake I did, and trust them with ANYTHING!!!
Recently, I filed a report with the Better Business Beauro, and I got a letter from the BBB, saying they've tried to contact Geek Squad SEVERAL TIMES, and never get a response. So, they're going to try one last time, and then I'm basically out of luck, besides the fact that Geek Squad will get a "black mark" on their BBB profile.
Oooooooooh. Wow. (no offense to the BBB! They've helped me before!)
It just doesn't seem like enough, considering I could have bought a NEW COMPUTER for what they charged me to do basically NOTHING!
I just want my money back. Every single penny.
And I'll never get it.
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