They repaired my laptop under warranty, but didnt return my power cord. What was bad is how they handled it. They say they couldn't replace the cord right away, which was not true - they could have given me a universal one on the spot. They said they would do an escalation to get it from the warehouse, but after 5 days I heard nothing back so I called. The guy said, Oh I'll just give you one tonight if you come in - not very apologetic. Then I told the manager when I came in that customer service was bad and that I was going to write a bad review online. He said, oh well if you are going to threaten me then I wont give you the universal cord now, I'll just make you wait till it comes back from the warehouse. I said I didn't threaten him, I was just telling him I was going to write a bad review. Then he told me again that if I threaten him he wouldn't give me the cord. I said just give me the cord and I'll leave. He gave it to me. Wow, Best buy had bad service. I had big problems with the appliance department as well.
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