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Comcast / Xfinity Reviews & Complaints
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REVIEWS & COMPLAINTS1,248on USAComplaints · none in last 3 yrs · latest 2015
WEBSITExfinity.com
HEADQUARTERSPhiladelphia, PA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 1,248 historical complaints about Comcast / Xfinity, published between 2001 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Repeated Billing Errors and Equipment Blamed on Customers
- Delayed Cable Boxes, Changing Plan Prices and Missing Channels
- Installation Fee and Price Quotes Changed Across Several Calls
- Account Sent to Collections Right After Cancelling Service
- Charged $28.50 for Technician Visit Over Signal Problem
- Cable Run Across Deck Still Not Buried After Seven Weeks
- Installer Fried TV and DVD Player, Company Denies Responsibility
- Late Fees and Reconnect Charges Despite Bank Proof of Payment
- Unexpected Rate Increase in Bundled Cable Services
- Billed $214 Monthly Instead of Quoted $129 and Internet Not Fixed
- Appointment Window Changed After Customer Arranged Around Work
- New $80 Phone Support Fee and Routers Changed Without Notice
- Intermittent Internet, $50 Technician Fee and Satellite TV Interference
- Rude Clerk and Charge to Activate Outlet at Apartment
- Installer Drilled Holes and Ran Cable Outside Despite Instructions
- Promo Pricing Expired Without Notice After Three Hour Chat
- Charged $60 to Fix Defective Splitters Installed by Company
- Xfinity Alarm Failed During Home Burglary, Company Shrugged It Off
- Three Missed Installation Appointments and Endless Phone Loops
- Told to Pay Previous Tenant's Unpaid Fee Before Service