My wife had comcast in the beginning of 2011. We had it turned off due to not being able to afford it. The account was closed in full. We had always paid through our bank so that way we had documentation that we had paid. Last Aug my kids were going back to school and needed internet for school projects. I used the same bank account and set it up to pay them through that with a different comcast account number. Shortly there after the problems started. I made two payments through the bank account and they shortly there after shut off my internet.
I contacted them as to why and they said that I did not pay. After talking to them over the phone I told them my bank statement to show them I had paid. They said the error was on there part and turned my account back on. Shortly afterwards they sent my wife two checks for the amount of my first two bills and added late charges and reconnect fees on my account from the August and Sept bill. I went to there offices and told them about the checks and gave them back to them and had them take off the late fees. They got the account straightened out as far as getting the money into the proper account from my bank.
From basically Oct on out they constantly added late charges and reconnect fees as I tried to work with them on each bill and explain to them the problem dating back to the beginning of my service. Thought I had finally gotten everything straightened out until last week they sent my wife a bill for the two checks they issued her last year that I took back to them and they cut off my service saying they had not received payment in March when clearly my bank shows I paid them. They have stated throughout this that they would reverse the late fees and reconnect fees and credit my account for all the time I have spent with them on the phone over this and in person at there location.
0 comments