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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- 12 Mbps Promised but 1.5 Mbps Installed, $200 Termination Fee Billed
- Sales Rep Promised Same Services as Cox, Pricing Not Honored
- Six Months of 3 Mbps Service Billed as 10 Mbps, Credit Refused
- Promotional Bundle Billed Extra Month in Advance Before Shutdown
- Connection Never Worked and Technician Appointment Denied
- $100 Card Delay, Missing Referral Credits and Unagreed 12 Month Contract
- Phone Lines Short Out After Rain and Repair Refused
- Collections Call Two Days After Cancelling and $122.95 Final Bill
- Internet Down for a Month, Early Termination Fee Demanded
- Moving Service Botched, Modem Billed and Rates Raised $25 Monthly
- Early Cancellation Fees Not Disclosed Until Contract Ended
- Upgrade to 12 Mbps Promised, Speed Only 1.8 Mbps and Tech No-Show
- Customer of 12 Years Needed Repeated Calls to Fix Billing Errors
- Fee Charged for Cancelling Service They Could Not Provide
- $200 Fee to Disconnect Internet That Never Reached 10 Megs
- Sales Calls to Elderly Mother During Lunch and Upsell Attempts
- Billed for Service and Termination Fee Never Used at New Home
- Quoted Bundle Price, Optional $20 Plan and Gift Card Not Honored
- Promised $150 Visa Gift Card Never Received After New Line
- Hung Up On and Files Erased During Tech Support Call