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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Verbal Year Contract Claimed, Cancelled Service Still Billed and Sent to Collections
- Service Never Activated Yet $200 Termination Fee Billed
- Technician Claimed Wiring Fault for $100 Fee, Friend Reconnected Two Wires
- Overcharged for Reinstated Account After Bill Already Paid
- Doubled Bill, Slow Internet and Struggle to Cancel
- Closed and Reopened Account Failed, Billed $400 Termination Fees
- Internet Never Worked, Billed $52 and Cancellation Disputed
- Billed After Cancelling Services That Would Not Work on Phone Lines
- Only 256 kbps Available and No Upgrade Offered in Area
- Service Setup Reversed Day Before Installation Due to Exhausted Network
- Told No Early Termination Fee, Then $181 Sent to Collections
- Quoted $59.95 for Five Years but First Bill Was $259.40
- Charged After Cancelling Three Times, Verbal Agreement Claimed Without Proof
- Modem Returned in Store but Internet Billing Continued
- Cancellation Fee of $200 for Verbal Contract Never Agreed To
- Reliable DSL Lost, Then Pushed Toward Higher Priced Plan
- Verbal Three Year Term Claimed to Charge $500 Cancellation
- Basic Plan Requested but Internet and TV Bills Much Higher
- Unexpected Charge for Unlimited Long Distance Call From USBI
- Collections Sent on Late Grandfather's Bill Despite Payment Request