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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Billing Problems and Rude Representatives After Sudden Service Interruption
- Prism TV Install and Savings Compared to Former Cable Company
- First Bill $130 Instead of Promised $80 per Month
- Verbal One Year Contract Claimed to Charge $200 Cancellation Penalty
- Credit Check Run Then PrismTV Service Denied as Out of Range
- Billing Errors and $12,000 Early Termination Demand on T1 Service
- Early Termination Fee Never Disclosed and Quoted Bundle Price Not Honored
- Modem Lease Charge to Replace Defective Free Embarq Modem
- Promised $150 Gift Card Never Arrived, Plus Overcharges and Missed Installation
- Bill Emails Continue After Cancelling Because Notes Not Updated
- Bundle Bill of $135 Versus Promised $72.98 and Poor Customer Service
- First Bill $130 Instead of Promised $35 per Month
- Repetitive Prism Television Commercial Shown Twenty Times Daily
- Charged $150 for Internet After Being Quoted $60
- Former Employee Describes Sales Pressure and Overbilling
- Rude Business Care Representative and Only a $5 Credit Offered
- Bundle Installation Delays, Surprise $85 Charge and $100.26 Bill
- Services Disconnected After Payment Confirmed, Plus Property Damage Dispute
- Told No Contract, Then Locked Into Year Plan With Slow Internet
- Collection Scam Call With Fake Attorney After Cancelled DSL