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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Service Disconnected Without Notice and Bill Not Explained
- Billed $900 After Immediately Canceling Internet, Now in Collections
- Slow Upload Speeds and $1000 Early Termination Fee for Used Car Dealer
- Billed Three Months and $200 Fee for Service Never Received
- Charged Astronomical Fees After Returning Unopened Verizon Phone Order
- Internet and Phone Outage With Three Missed Repair Appointments
- Prism TV Dumped All Recorded Programs Three Times in a Week
- Bills Over $160 Monthly Versus Promised $115.89 and Channels Removed
- Billed Monthly and Charged $200 Fee for Contract Never Entered
- Billed Through Bundle for Cellphone That Was Never Received
- Charged $12 Disconnect Fee After Final Bill Was Paid in Full
- Repeated Rate Hikes on 7 Meg Internet Plan Promised as 12 Meg
- Early Termination Fee Charged for Contract Never Signed and Slow DSL Speed
- Bill Jumped $35 After Router Swap and Disputed One-Year Contract
- Billed 96.00 Instead of Quoted 29.00 for High Speed Internet
- Billed $141.86 After $14.95 Internet Offer in First Month
- Phone Credit Reversed Then Billed as Past Due Again
- Horrible Customer Service and Unfulfilled Promises After Signing Up
- Cancellation Fee After Prism Could Not Be Installed at New Home
- Charged $521 Bill After Expired Coupon and Refused Adjustment