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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Duplicate Payment Refund Check Cashed by Someone Else
- Double Billed During Qwest to Verizon Wireless Migration
- Cell Phone Bundle Contract With Broken Phones and $200 Termination Fee
- Forced Landline Contract and Day-Long Outage After Moving
- Promised Bundle Rate Not Honored, First Bill Far Higher
- Charged $200 Early Termination Fee After Transferring DSL Service
- Bundle Savings Lost After Plan Change, Bill Higher Than Promised
- Overcharging, Bogus Billing, Unfair Cancellation Charges
- Internet and Phone Service Terminated After Switching to Vonage
- Prices Misrepresented With Washington Telephone Assistance Program
- Bundled Services Cancellation Left Confusing $300 Balance
- Cancelled Installation Sent to Collections Despite Promised Correction
- Collection Notice Seven Years After Disputed Wireless Cancellation Fee
- Quoted Price Lower Than Billed for Second Phone and Broadband Line
- Unauthorized Third-Party Charges From OAN Services Repeated
- Bundle Billing Errors and Surprise $200 Charge on Closing
- Disputed Opt-Out Billing, Late Fees and Disconnection Threats
- New Unpublished Home Number Receiving Calls for Another Business
- Unauthorized ESBI Email Fee Charged Through Qwest Bill
- Overbilled on DSL Service Repeatedly, Promotional Price Not Honored