Qwest is incompetent. We were repeatedly getting ever higher bills from Qwest so, like everyone else in this economy we switched our extensive home service to Vonage to save money. This angered Qwest beyond belief who promptly terminated our internet service along with our home and office phone lines (without being requested to terminate the internet portion of our service). This took us a week to restore while our business was out of touch. Now we have our internet and cell service only with Qwest having a remaining cell phone that is under contract.
Qwest deliberately set up these accounts to all be separate and switched them from MY name to my husband's name so that when we called and paid over a $200 bill (in it's entirety) before Christmas they failed to inform us we had $32 outstanding because *QWEST* had set the billing up fraudulently.
So, in addition to terminating our internet service on our business Qwest now, on a Friday evening, shuts off our cell phone over a $32 balance we had no knowledge of. So we find ourselves in a snow storm traveling across country the day after Christmas with no cell service over Qwest's deliberate anger over losing our primary home line service.in addition, the office is only open M-F so as you, in your desperation to contact them can only be directd to a Qwest office that IS CLOSED adding insult to injury.
When you ask to have your service terminated (prior to the arbitrary termination date Qwest enjoys for YOUR service regardless of when your contract expires coming up 2/09 when they switch to Verizon). When you ask to terminate YOUR service early they charge you $200 but Qwest can terminate your service, move it or do whatever they want with it whenever they please.
Qwest, as you know, has a long history of doing nefarious activities to legitimate customers. Anyone interested in taking further legal action let me know. This company needs to be stopped.
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