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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Lifetime Rate Raised From $26.99 to $39.99 After 30 Months
- Repeated Collection Calls After Paying Disputed Phone Invoice
- Collections Pursued for Bill Already Paid in Full
- Undisclosed Fees on First Bill After Promise of No Extra Charges
- Bundle Price Not Honored, Unexplained Fees and $200 Early Termination Fee
- Billed Rental Fee for Owned Modem, Account Sent to Collections
- Repeated Unknown ESBI Charges of $14.95 on Phone Bill
- Arbitration Claim Ignored While Disputed Bill Sent to Collections
- Cancelled DSL Within 30 Days but Still Billed $106.76
- Overcharged for Supposedly Free Qwest Connect Platinum Upgrade
- Unauthorized Long Distance Change and Over $500 Withdrawn From Account
- Small Business Billed Back Credits After Months of Phone Line Problems
- Fiber Upgrade Quoted at $44 per Month, Billed $65 Plus MSN Charge
- Qwest Credited ESBI Charges and Unused Service Quickly
- Cancelled Phone and Bundle Billing Errors, Then Sent to Collections
- Months of Bundle Billing Errors, Broken Promises and Phantom Bills
- Paid for Credit Repair and Trade Lines, No Service Received
- Contract Waiver Promised, Then $445 Charged After Porting Numbers
- Service Shut Off for Late Payment on Bills Never Sent
- Paid $10,000 for Credit Repair and Trade Lines, Received Nothing