In latter part of 2006 or 2007 Century Tel placed OPT OUT notice on billings (assumedly for all consumer)-was for something I did not need nor want and I immediately called and OPT OUT (as instructed on the billing). They billed me anyway and for the next two or three mos. I refused to pay, told them why and they started adding late fees plus taxes to the fraudulent billing for what I had never authorized.
(In 2007 and continuing into 2008 my life became very much in danger and I had numerous traumatic events therefore my records are not good and I also believe I paid some of the $1.20 late fees and extra taxes. My life remains in danger today and it is essential I have a phone and Century Tel has a monopoly on land line phone service in my small town.) Each time I paid the bill I put a disclaimer on it stating acceptance constitutes acknowledgment that I have paid the full bill.
Century Tel has never complained about that disclaimer on back of my checks. 11/02/08 Century Tel issued a disconnection notice which I rec'd 11/14 and demanding $64.29 or they will disconnect the phone Thanksgiving Eve. When I called some guy by name of Brock or Breck laughed at me telling him the truth and especially when I said my life is in danger and then he refused to let me speak with his supervisor and chose instead to try to argue with me repeatedly.
I hung up and called back and got through finally to a supervisor by name of Kim, who said Brock had noted I was uncontrollable and lied about him so she took his part AND also went back into the records where in 2005 a vice president w/the company had settled where Century Tel had billed me for a long distance call I did not make and had refused to remove it and had also threatened disconnection. Kim said she would accept one half of the billing and that was all she would do. Then when I asked to speak with the legal department she refused and quickly said I would need to pay the full amount. I reported both Kim and Brock to Century Tel via e mail and was ignored.
On 11/19/08 I returned a call to Century Tel's 888# hopeful it was about those complaints and was greeted by Sharon, who was only demanding the full amount AND who again refused to give my any information for how to contact their legal department.
Century Tel knows I certainly do not need this additional stress and threat of no phone with things often getting even more dangerous around the holidays. They also know I did not owe the 2005 bogus bill and that I do not owe this one they are trying to charge me for now.
This should be class action, no telling how many people never even noticed the OPT OUT mess and continue to pay for something they don't use or benefit from or if they OPT OUT no telling how many may still be in messes as I am. AND on their new billing, in fine print on the back is a new notice that beginning Dec. 1 no one can contact Century Tel for anything w/o a passcode and they assigned a goobligook one with the notice. How many people will notice that absurd notice? None of the reps I have spoken with have heard of it and they continue to also violate everyone's rights by demanding social security number for identification.
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