We've had bundled services through Qwest (DSL, DIRECTV, and recently Verizon), and until we moved into our new apartment about 45 days ago, we hadn't had too many problems.
However, once we decided to cancel our Qwest service over a month ago, we've had nothing but headache after headache trying to unbundle everything.
DIRECTV and Verizon, both online and phone support, keep directing us to Qwest to pay our bills and unbundle. Qwest keeps directing back to DIRECTV and Verizon. The only bill showing on Qwest's site is from November, which we have already paid. No one seems to know where our bills are or how much we owe. No one seems to know why the services are still bundled.
Today we called Qwest again trying to sort things out.initially, they tried to tell us we hadn't paid our November bill. After that was sorted, we was informed that we owe $300 on a DIFFERENT ACCOUNT NUMBER that no one has ever told us we have. We've never received any online or paper bills for this account number, and we haven't received any bills for ANY account since the November bill. Yet somehow, we're expected to pay them $300.
After over an hour of being transferred between different people, we asked to be transferred to a supervisor. We were told that no supervisors would be available for at least 24 hours.
So here I am, owing $300 on a mysterious account I didn't know I had, and my services are still inexplicably bundled with no one seeming to know how to unbundle them. We requested a paper bill and are still waiting on a response from a supervisor, which will hopefully sort things out, but this has still been an atrocious mess.
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